Return Policy
1. Order Confirmation & Policy Agreement
By placing an order on norvaint.com, you confirm that you have read, understood, and agreed to this Return & Refund Policy.
By completing a purchase, you agree that:
- You have reviewed and accepted our return conditions and timeframes
- You will follow the return procedure outlined in this policy
- In case of a dispute or chargeback, this policy and all order records may be used as supporting documentation
2. Return Eligibility
We offer a 30-day return window from the date of delivery.
To be eligible for a return, items must meet all of the following conditions:
- Items must be unused, unworn, and unwashed
- Items must be returned in original packaging and condition
- Only minimal handling for inspection is permitted
- Returns must be pre-approved before shipping
Customers are responsible for return shipping costs.
We reserve the right to reject returns that show signs of wear, damage, or misuse not caused by us.
3. How to Start a Return
To initiate a return, please contact us at:
Include the following details:
- Order number
- Full name
- Shipping address
- Reason for return
- Photos (if the item is defective or damaged)
After approval, you will receive return instructions.
Do not send items back without confirmation, as unapproved returns may be rejected.
We recommend using a tracked shipping method and keeping proof of shipment.
4. Damaged or Defective Items
If your order arrives damaged or defective, please contact us within 48 hours of delivery at info@norvaint.com.
Please include:
- Order number
- Description of the issue
- Clear photos or video evidence
If the issue is confirmed, we will offer a replacement or alternative solution depending on stock availability.
In some cases, return shipping may not be required for defective items.
5. Lost or Undelivered Orders
If your order appears lost in transit, please contact us with your order details and tracking information.
We will assist in investigating the shipment with the carrier.
If confirmed lost, we will arrange a replacement or refund.
If a package is refused, unclaimed, or returned due to an incorrect address, any return or handling costs may be deducted from the refund.
6. Cancellations
Orders can be cancelled only before they are processed or shipped.
Once an order has been dispatched, it cannot be cancelled and must go through the return process after delivery.
To request cancellation, contact info@norvaint.com as soon as possible.
7. Refunds
Once your return has been received and inspected, you will be notified of the approval or rejection of your refund.
If approved, refunds will be processed to your original payment method within a reasonable processing time.
Shipping costs are non-refundable.
8. Chargebacks & Disputes
If you experience any issue with your order, please contact us first so we can resolve it quickly.
If a chargeback or payment dispute is filed, we will provide supporting documentation, including:
- Order confirmation
- Tracking information
- Communication history
Unnecessary chargebacks may delay resolution and affect future ordering eligibility.
9. Important Notes
- All returns must be approved before being sent
- Customers are responsible for return shipping costs
- Returned items must be in original condition
- We are not responsible for customs delays or fees
- Hygiene-sensitive items cannot be returned if used
10. Contact
For any questions regarding returns or refunds, contact us at: