Shipping Policy

1. Order Processing

Each order is carefully processed to ensure accuracy and quality control before shipment.

Please allow 1–3 business days for order processing.

Orders placed on weekends or public holidays will be processed on the next working business day.

Once your order has been dispatched, you will receive a confirmation email with tracking details.


2. Delivery Time

Our estimated delivery time is 5–15 business days, depending on your location and local carrier conditions.

We work with reliable shipping partners to ensure your order is delivered safely and efficiently.

Please note that delivery times may vary slightly during peak seasons or due to external delays beyond our control.


3. Shipping Costs

We are pleased to offer free worldwide shipping on all orders.

No minimum order value is required, and no additional shipping fees are applied at checkout.


4. Order Process

Placing an order on Norvaint is simple:

  • Select your item and add it to your cart
  • Proceed to checkout and confirm your shipping details
  • Choose your preferred payment method
  • Complete your order securely through our encrypted checkout system

After completing your purchase, you will receive an order confirmation by email.


5. Shipping Updates & Delays

While we aim for timely delivery, occasional delays may occur due to:

  • High seasonal demand
  • Customs processing
  • Carrier-related disruptions

We appreciate your patience and will ensure you are kept informed of any significant delays affecting your order.


6. Shipping Insurance

To provide additional peace of mind, we offer optional Shipping Insurance at checkout.

When selected, your order is protected against the following:

Lost Packages

If your order is confirmed lost in transit, we will issue a replacement at no additional cost.

Damaged Packages

If your order arrives damaged, we will replace the affected item(s) free of charge.


7. How to File a Claim

If you need to make a claim under Shipping Insurance:

  • Contact us at info@norvaint.com
  • Include your order number
  • Provide tracking information
  • Attach clear photos (if the item is damaged)

Claims must be submitted within 7 days of delivery (or expected delivery date).

Once approved, a replacement will be processed promptly.


8. Limitations of Coverage

Shipping Insurance does not cover:

  • Incorrect or incomplete shipping addresses entered by the customer
  • Packages marked as delivered but stolen after delivery
  • Delays caused by customs or external carriers

9. Customer Support

If you have any questions regarding shipping or your order, please contact us at:

info@norvaint.com

We are always here to assist you.